Responsible Gaming
at gb99bd

At gb99bd, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should remain an entertaining leisure activity, not a source of financial stress or personal hardship. That is why we have built a comprehensive responsible gaming framework that places meaningful tools and clear guidance directly in the hands of every player on our platform.

Our approach covers four key areas: prevention (age verification, awareness messaging, and onboarding checks), control (deposit limits, session time reminders, and cooling-off periods), intervention (self-exclusion and account restrictions), and support (24/7 live chat access to our trained support team and referrals to independent counselling services).

All responsible gaming tools described on this page are available to every registered gb99bd account holder at no cost. You do not need to justify your decision to use any of these tools — our team will process your request promptly and without question. If you feel that gambling is negatively affecting your life, your finances, or your relationships, we strongly encourage you to take action today using the steps outlined below.

gb99bd operates a strict 18+ only policy. Gambling is an adult activity, and we enforce this without exception. Every player who creates an account on gb99bd must declare their date of birth during registration. This declaration is then verified against government-issued identity documents during the Know Your Customer (KYC) process before any withdrawal can be processed.

Bangladesh's young adult population deserves a platform that takes its age-gate responsibilities seriously. To that end, gb99bd applies the following age verification measures at every stage of the player journey:

• Registration stage: Date of birth is collected and cross-checked against the minimum age threshold (18 years) before an account is fully activated.
• Document verification stage: Players must submit a copy of their National ID card, passport, or driving licence before their first withdrawal is processed. Any discrepancy between the declared date of birth and the document on file triggers an immediate account review.
• Ongoing monitoring: Our fraud and compliance team monitors account behaviour for patterns inconsistent with adult play. Any account flagged for possible underage use is suspended immediately pending investigation.
• Zero tolerance for circumvention: Attempting to bypass age verification — by submitting false documents or using another person's identity — constitutes a serious breach of our Terms & Conditions. Such accounts will be permanently closed and any funds held will be forfeited.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following questions are designed to help you honestly assess your current relationship with gambling. If you answer "yes" to three or more of these questions, we strongly recommend that you consider using gb99bd's responsible gaming tools and reaching out to one of the support organisations listed in Section 7.

Recognising a problem is the first and most important step. gb99bd's support team is available 24/7 via live chat inside your account dashboard and by email at [email protected]. You will never be judged for reaching out — our team is trained to handle these conversations with sensitivity and discretion.

Self-exclusion is the most powerful responsible gaming tool available at gb99bd. When you activate self-exclusion, your account is immediately restricted — you will be unable to log in, make deposits, or place bets for the duration of the exclusion period you select. Self-exclusion is available in the following time frames:

• 6 months — for players who need a structured medium-term break
• 1 year — for players who recognise a more serious pattern of problematic play
• 5 years — for players who want a long-term barrier to re-access
• Permanent / indefinite — for players who wish to close their account permanently with no option to return

How to Activate Self-Exclusion

1. 1
   Log in to your gb99bd account Access your account dashboard at gb99bd.app using your registered credentials.
2. 2
   Navigate to Responsible Gaming settings Go to Account Settings → Responsible Gaming → Self-Exclusion.
3. 3
   Select your exclusion duration Choose from 6 months, 1 year, 5 years, or permanent exclusion.
4. 4
   Confirm your decision Review the terms of the self-exclusion, then confirm. The restriction is applied within minutes.
5. 5
   Receive confirmation by email A confirmation email is sent to your registered address. Any remaining account balance will be returned to your bKash, Nagad, or bank account within 5 business days.

Alternatively, you may request self-exclusion at any time by contacting our support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately, even outside normal business hours.

Deposit limits are one of the most practical and effective tools for keeping gambling within a budget you are comfortable with. gb99bd allows every player to set voluntary deposit limits across three time periods, denominated in Bangladeshi Taka (BDT):

How Limit Changes Work

Deposit limits can be set or reduced at any time with immediate effect. However, requests to increase or remove an existing limit are subject to a 7-day cooling-off period before they take effect. This asymmetric approach — instant reductions, delayed increases — is a deliberate safeguard to protect you against impulsive decisions made during a session.

How to Set a Deposit Limit

Log in to your gb99bd account, go to Account Settings → Responsible Gaming → Deposit Limits, enter your chosen ৳ amount for daily, weekly, or monthly periods, and confirm. You will receive an email confirmation once the limit is active. You may also contact support via live chat to set a limit on your behalf.

Sometimes a short break is all it takes to regain perspective. gb99bd's time-out feature allows you to temporarily suspend your account for a defined period without the permanence of self-exclusion. Available time-out durations include:

• 24 hours — a one-day pause for players who feel they need a brief reset
• 1 week — a seven-day break for players who want more structured distance from the platform
• 1 month — a 30-day cooling-off period for players who recognise a developing pattern they want to interrupt

During a time-out, your account is locked from login, deposits, and betting. All marketing communications are suppressed. Your account data and balance are preserved and will be accessible again once the time-out period ends. Unlike self-exclusion, a time-out period cannot be terminated early — this is again by design, to provide a genuine structural barrier rather than a superficial one.

Session Time Reminders

gb99bd provides optional session time reminders that notify you when you have been logged in and actively playing for a set duration. You can configure reminders at 30-minute, 60-minute, or 90-minute intervals via Account Settings → Responsible Gaming → Session Reminders. When a reminder triggers, a non-intrusive notification appears on screen prompting you to review whether you wish to continue your session. This feature is particularly useful for live casino and slots sessions, where time can pass quickly without notice.

Reality Checks

In addition to session reminders, gb99bd displays a real-time net session summary — showing your total deposits, total withdrawals, and current session profit or loss — accessible at any point from the account dashboard during an active session. These reality checks are designed to keep you anchored to the actual financial picture of your play, rather than relying on memory or impressions that can be distorted during extended sessions.

gb99bd's own support team is trained to assist players who are experiencing difficulties related to gambling. However, we also recognise the value of independent, specialist counselling services that operate entirely separately from any gaming platform. The following resources are available to players in Bangladesh and internationally:

gb99bd Internal Support

• 24/7 live chat: Access live chat from within your account dashboard. Response time is typically 2–5 minutes around the clock.
• Email support: Send a message to [email protected] with the subject line "Responsible Gaming Help". Average response time for email is 4–12 hours.
• Responsible Gaming Settings: All tools — deposit limits, time-out, self-exclusion, session reminders — are accessible directly from your account settings panel without needing to contact support first.

Independent Support Organisations

• Gamblers Anonymous International: A peer-support fellowship for people who believe they may have a gambling problem. Meetings and online resources available globally at gamblersanonymous.org.
• GamCare (UK-based, international resources): Provides information, advice, and support for anyone affected by problem gambling. Online chat, forum, and self-help tools at gamcare.org.uk.
• BeGambleAware: An independent charity providing free, confidential gambling support services. Resources at begambleaware.org, available to international users.
• National Institute of Mental Health (NIMH), Bangladesh: For players in Bangladesh who need broader mental health support alongside gambling-related counselling. Located in Dhaka, contact details available at nimhbd.com.

Responsible gaming is not only about individual players managing their own behaviour — it is also about creating an environment where vulnerable individuals are actively protected. gb99bd takes the following steps to identify and assist players who may be at heightened risk:

• Behavioural monitoring: Our platform uses automated systems to monitor for patterns associated with problematic gambling — including rapidly increasing bet sizes, unusually long session durations, repeated deposits in quick succession, and aggressive loss-chasing behaviour. When these patterns are detected, a member of our responsible gaming team will make proactive contact with the player.
• Proactive outreach: If our team identifies a player who may be struggling, we will reach out via the registered email address or live chat to check in and offer responsible gaming tools. This outreach is not punitive — it is a genuine welfare check.
• Account restrictions without player request: In cases where gb99bd determines that continued unrestricted play poses a significant risk to a player's welfare, we reserve the right to apply deposit limits, time-outs, or account restrictions without waiting for a player request. This is a last-resort measure and will always be communicated to the player transparently.
• Third-party requests: If a family member or close contact of a gb99bd player has serious concerns about that person's gambling behaviour, they may contact us at [email protected]. While we are constrained by data protection obligations in what we can share about individual accounts, we will take all third-party welfare reports seriously and act on them where we are legally able to do so.

Parental Controls

If you share a device with minors, gb99bd strongly recommends installing third-party parental control software to prevent underage access to gambling websites. Tools such as Net Nanny, Bark, or built-in device parental control settings (available on Android, iOS, and Windows) can be configured to block access to gambling domains at the device level, providing an additional layer of protection independent of any platform-side controls.